DALLAS, TX – October 20, 2020 — Monitronics International, dba Brinks Home Security®, has settled its lawsuit against Ryan M. Luke, and C P Innovative Investments, LLC dba Edge Home Security over allegations that representatives for Edge Home Security engaged in deceptive sales practices.
“When we encounter deceptive business practices, including door-to-door salesmen who impersonate our brand or intentionally lie to customers in an attempt to get their business, we take swift action to ensure our customers remain protected,” said Jay Autrey, chief customer officer for Brinks Home Security. “We believe that the smart home security industry has a responsibility to act with integrity and trustworthiness as part of our commitment to protecting lives, and we have no tolerance for when someone intentionally deceives a customer.”
The lawsuit, which was filed in Federal Court in North Carolina, was settled to the mutual satisfaction of both parties. As part of resolving the litigation, Edge Home Security is prohibited from engaging in deceptive sales practices.
The lawsuit is one of several filed by Brinks Home Security in recent months in order to protect its customers from unaffiliated third parties using deceptive sales practices. The company is also engaged in additional training for employees and customer communications and education about how to protect customers from third parties engaged in deceptive sales practices.
Brinks Home Security is one of the largest smart home security companies in North America. With its headquarters in Dallas, Texas, Brinks Home Security employs over 1,100 people who install and monitor its smart home security solutions. The company also has one of the nation’s largest authorized partner networks, which sells and installs its security solutions.